IM Sniffer Questions

 

Q: How to register your software?
A: After you finish the order of our software - you can find the BuyNow link on our site as well as in our software - we will send the registration info to you via Email within one business day. Enter the license code and your name in the registration window to register it.
 
Q: If I purchase your software, can I upgrade it for free in the future?
A: Yes, we provide free upgrade with license by you bought. Please keep you eyes on our site to get upgrade info. Please download the update version by yourself, and you can register it using the same license code.
 
Q: I entered the license code you sent to me, but the software said "Registration info is invalid.". Why?
A: You'd better copy and paste the license code to avoid a typo. And please note don't add any blank before or after the code.
And another attention: are you sure you ordered the right product? Some users mis-ordered MSN Sniffer Monitor.
 
Q: I lost my license code, can you send again?
A: Sure. But you'd better provide your OderID or some info in your order(such as the Email you used to order) so that we can find your info in our database.
 
Q: Do I need to re-register after I re-install the software?
A: No, you don't have to re-enter your registration info. Our software will memory you registration status.
 
Q: How long will it take to get your supporting response?
A: We promise to answer you within 2 days(not business day). But in most cases you'll get our response in a few hours or immediately.
 
Q: How to enter the register code?

A: 1.Please make sure that you have installed the last new version.You can check the version on "About Box".
If not please download and install it.
2.After you install the last new version , load the software. Open the "About Box", then click button "Enter RegCode" on the left bottom.
Please enter all the registration codes that you obtained from us, one per line.
example of you that copy the code form the coder e-mail:
MSN-******:xxx-xxxx-xxxx-xxxx
SIN-******:xxx-xxxx-xxxx-xxxx
then click OK button.
3.please open "About Box",you can find the license information in the window
"License to: SIN-******
License Instant Messenger Module:
MSN,"
Please try it, If you have any question, please tell us.

Screenshoot for register step by step: